Contact information

To ensure that all customer inquiries, order modifications, and support requests are documented and handled efficiently, our primary method of communication is strictly via email. This allows us to maintain a written record of all interactions for quality assurance and dispute resolution.

Business Name: Marin's Company LLC (doing business as Elae Botanicals) Support Email: info@elaebotanicals.com Corporate Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States. (Note: This is our corporate registration address. Do not send product returns to this address, as they will be rejected and discarded. Please refer to our Refund Policy for return instructions).

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST) Please allow 24 to 48 business hours for our support team to review your request and respond. Inquiries sent during weekends or US national holidays will be processed the following business day.